Visa & Immigration Service Terms
Review our consultation scope, service fees, applicant duties, processing timelines, and liability limitations.
Last Updated: January 2026 | Liability & Service Agreement
This Service Agreement details the terms between Holidaynest ("we," "us," or "our") and the Client ("you") regarding visa assistance, appointment bookings, and application consultation.
Crucial Notice: Visa issuance rests solely with the respective sovereign Embassy or Consulate. Holidaynest provides administrative and advisory support but possesses no authority to grant visas. By booking our services, you accept the conditions and liability limitations outlined below.
Key Service Highlights
1Scope of Consultation Services
Holidaynest delivers administrative support for travelers seeking visa clearance, including:
- Pre-checking passenger credentials against official consular requirements.
- Filling visa application forms based on passenger input.
- Booking interview slots at authorized Visa Application Centers (e.g., VFS Global, TLScontact, BLS).
- Supplying custom travel itineraries and reviewing letter drafts.
We do **not** grant travel visas, act as consulate officers, or possess backchannel influence to expedite processing times.
2Agency Service Fees & Government Charges
2.1 Agency Fees: Our consulting fees compensate Holidaynest for professional hours and document processing tasks. These fees are fully earned once document evaluation starts or appointments are reserved. Consequently, they are **non-refundable** under all conditions, including visa rejection.
2.2 Consulate and Embassy Levies: Fees paid to government consulates, processing portals, and passport centers are statutory levies and are completely non-refundable once paid.
3Applicant Responsibilities
To facilitate a successful visa request, travelers agree to:
- Provide Accurate Data: You must declare all facts truthfully (e.g., past criminal records or previous visa denials). Holidaynest is not responsible for entry bans or rejections caused by false statements.
- Submit Valid Documents: Ensure passports remain valid for at least 6 months past your travel window and contain sufficient blank pages.
- Observe Deadlines: Deliver all documents within our requested timelines to prevent appointment cancellations.
4Processing Timelines & Delay Disclaimers
Any processing timelines indicated (such as "10 to 15 days") represent **approximate estimates provided by the embassy**. Holidaynest is not liable for:
- Delays resulting from consular backlogs or internal processing.
- Delays due to courier firms (such as Royal Mail or DHL) when returning travel passports.
- Financial losses from cancelled hotels or flights caused by visa delays.
Pre-departure Travel Bookings: We advise travelers **not** to buy non-refundable flight seats or hotel bookings until the visa has been physically stamped in your passport.
5Handling Visa Rejections
In the event that an embassy denies your visa request:
- No Fee Return: Our agency fees cover the administrative preparation and are not contingent on embassy decisions.
- Rejection Rationale: Consulates detail rejection grounds in writing (typically citing weak financial ties, vague travel reasons, or immigration history).
- Subsequent Applications: Submitting a new application or appeal is managed as a **new transaction**, requiring standard consulting fees.
6Document Management & Liability Bounds
We manage your passports and travel credentials with the highest diligence. However:
- Consular/Courier Loss: Holidaynest is not liable for document loss or damage occurring while credentials are held by VFS/TLS, courier services, or the embassy.
- Negligence Limitations: If a passport is lost due to our direct oversight while inside our physical premises, our liability is strictly capped at the cost of the **physical replacement document**. We do not cover lost travel bookings or consequential damages.
Have Visa Inquiries?
If you need status updates, document submissions, or have queries about these terms, contact your visa consultant: