Refund & Cancellation Policy
Transparent, fair, and clear terms outlining cancellation charges, modifications, and refund processes.
Last Updated: January 2026 | Compliance: UK Consumer Rights Act
At Holidaynest, we maintain complete transparency regarding our refund and cancellation terms. Because we act as an booking agent on behalf of Third-Party Suppliers (Airlines, Accommodations, and Tour Operators), all refunds are governed by the respective providers' policies, alongside our internal administrative guidelines.
Key Policy Highlights
1Cancellations Initiated by the Customer
If you need to cancel a booking, you must submit a written request directly to our accounts team at Accounts@holidaynest.uk. We do not accept verbal cancellations via phone or messaging channels.
Refund limits depend entirely on the class of travel booked:
- Flight Bookings: The vast majority of promo and economy tickets are entirely non-refundable. Airport taxes may be recoverable, subject to our standard handling fee.
- All-Inclusive Tour Packages: Cancellation costs are sliding, based on the proximity to your departure date.
- Hotel Accommodations: Governed by hotels' direct policies (non-refundable for standard saver/advance rates).
Holidaynest Administration Fee: In scenarios where a supplier approves a refund, we deduct an administrative charge of £50.00 per traveler or 20% of the ticket price, whichever is higher, to cover operating overheads. This fee is separate from and in addition to any charges applied by the airline, hotel, or tour operator.
2Modifications & The "7-Day Rule"
If you wish to modify any details of your booking (such as travel dates, passenger names, or destination):
- Within 7 Days of Booking: Changes made within 7 days of confirmation are subject to a 20% administrative fee of the total booking cost. This is charged separately from any fees levied by airlines or hotels.
- After 7 Days: Standard modification charges from our suppliers will apply, which may equal the full price of a new ticket.
- Name Modifications: Most airline providers view name updates as ticket cancellations. In such cases, travelers must pay for a new flight ticket.
3Strictly Non-Refundable Items
The following payments are completely non-refundable under all circumstances:
- Initial Booking Deposits: Retained to secure seat inventory or lodging slots.
- Visa Service Fees: Once our document review team begins checking your credentials or schedules embassy appointments, our service fee is fully earned.
- Consulate and Government Fees: Paid directly to embassies or consulates and cannot be recovered.
- Insurance Coverages: Non-refundable after the expiration of the 14-day cooling-off period.
- Travel No-Shows: Missing a flight, checking out early, or failing to attend a consular interview results in the loss of all paid funds.
4Cancellations by Third-Party Suppliers
If a carrier or lodging provider cancels your service due to flight cancellation, overbooking, or operational safety:
You are entitled to alternative travel arrangements or a complete refund as dictated by the supplier's rules. Holidaynest will file and manage this claim on your behalf; however, we can only issue refunds to you once we receive the corresponding funds back from the supplier.
Please note that airline refunds typically take 10 to 12 weeks to clear, and Holidaynest cannot be held liable for third-party processing delays.
5Refund Request Procedure
All refund queries must be submitted directly to our Accounts team.
- Refunds are paid exclusively back to the original source of payment (card or bank account) to prevent financial fraud.
- We do not offer physical cash refunds under any circumstances.
- Once approved by our team, refunds take 5 to 10 business days to clear into your bank statement.
Currency & Exchange Rates: All refunds are processed in the original currency of payment (GBP). Where a booking was paid in a foreign currency or via a foreign card, the refund is issued in GBP at the prevailing exchange rate on the date the refund is processed. Holidaynest is not responsible for any loss in value arising from currency fluctuations, conversion charges, or fees levied by your bank or card provider.
6Disputed Charges & Chargebacks
Holidaynest enforces a strict anti-fraud policy.
If you initiate a credit card chargeback without valid legal reasoning (for instance, requesting a refund on an explicitly non-refundable ticket), we will dispute the claim using this signed agreement. We reserve the right to seek recovery of all legal, processing, and administrative expenses incurred during the chargeback dispute process.
Have Refund Inquiries?
For refund requests, cancellation updates, or general policy inquiries, please contact our support desk: