Refund policy

we are committed to providing exceptional visa consultation services with complete transparency. This refund policy outlines the terms and conditions governing refund requests for our services.

Refund Eligibility

We offer refunds under the following circumstances:

Duplicate Payments

If you have been inadvertently charged multiple times for the same service due to technical or processing errors on our part.

Service Delivery Failure

If we are unable to commence or complete your visa application processing due to circumstances within our control or operational errors.

Pre-Processing Cancellation

If you choose to cancel your application before we have initiated the processing phase and no work has been undertaken on your behalf.

Non-Refundable Circumstances

Please note that refunds will not be provided in the following situations:

Embassy/Consulate Decision:

Visa rejection or refusal by the relevant embassy, consulate, or immigration authority

Applications in Progress:

Cases where your application has been officially submitted to the relevant authorities or is currently under review

Client-Related Issues:

Applications affected by incorrect, incomplete, or misleading information provided by the applicant

Third-Party Fees:

Government fees, embassy charges, or other third-party costs that have been paid on your behalf

Refund Request Process

Submission Requirements

All refund requests must be submitted in writing via email to info@visamate.co.uk
Requests must be made within seven (7) calendar days of the original payment date
Please include your transaction reference number, payment details, and reason for the
refund request

Processing Timeline

Refund requests will be reviewed and processed within 7-10 business days from the date
of receipt
Approved refunds will be credited to the original payment method used for the
transaction
You will receive email confirmation once the refund has been processed

Important Notes

Refund amounts may be subject to applicable processing fees charged by payment
providers
Partial refunds may apply depending on the stage of service completion
This policy is subject to applicable consumer protection laws in the United Kingdom