DRAG
Holiday Nest

Privacy Policy

This refund policy is effective as of the date of publication and may be updated periodically. Please review the most current version on our website.

Effective Date: 04/10/2025

Introduction

This Privacy Policy governs how FlightNest (“we,” “us,” or “our”) collects, processes, utilizes, and protects your personal information when you access our website or engage our visa consultation services. This policy also outlines your data protection rights and describes our compliance with applicable privacy legislation. By accessing our services, you acknowledge and consent to the information practices described in this policy.

Interpretation and Definitions

Interpretation

Capitalized terms used throughout this policy have specific meanings as defined below. These definitions apply regardless of whether the terms appear in singular or plural form.

Definitions

  • Account: A unique user profile established to facilitate access to our services
  • Company: FlightNest, the data controller for the purposes of this policy
  • Account: A unique user profile established to facilitate access to our services
  • Company: FlightNest, the data controller for the purposes of this policy
  • Cookies: Small data files stored on your computing device that retain browsing preferences and activity
  • Country: The United Kingdom, our primary jurisdiction of operation
  • Device: Any internet-capable equipment including smartphones, tablets, computers, or similar technology
  • Personal Data: Any information relating to an identified or identifiable natural person
  • Service: Our comprehensive visa consultation and application assistance services
  • Service Provider: Third-party organizations that process data on our behalf under contractual arrangements
  • Usage Data: Information automatically collected regarding your interaction with our
    services
  • Website: Our online platform accessible at https://flightnest.co.uk
  • You/Your: The individual user or the legal entity you represent when using our services Small data files stored on your computing device that retain browsing preferences and activity

Categories of Personal Data Collected

Primary Personal Information

  • Complete legal name as appears on official documentation
  • Primary and alternative email addresses
  • Contact telephone numbers
  • Passport and other government-issued identification details
  • Nationality, citizenship status, and international travel history
  • Financial and billing information for payment processing

Usage and Technical Data

Usage Data is automatically generated during your interaction with our services. This encompasses your device’s Internet Protocol (IP) address, browser type and version, pages accessed, session duration, unique device identifiers, and additional diagnostic information. For mobile device users, we may additionally collect device model specifications, operating system version, mobile browser type, and unique device identifiers for service optimization purposes.

Tracking Technologies and Cookie Implementation

We employ cookies and similar tracking mechanisms to enhance user experience, analyze
service utilization, and optimize website functionality.

Cookie Classifications

  • Strictly Necessary Cookies: Enable fundamental website operations and secure authentication processes
  • Functional Cookies: Preserve user preferences and customization settings
  • Performance Cookies: Generate analytics data to assess website usage patterns and optimize performance
  • Targeting Cookies: (where applicable) Monitor user engagement for marketing and advertising optimization

Users may configure browser settings to decline cookies; however, this may limit certain website
functionalities.

Lawful Basis and Purposes for Data Processing

We process your personal data for the following purposes:

  • Facilitating visa application preparation and submission procedures
  • Maintaining communication regarding service requests and updates
  • Processing payments and generating financial documentation
  • Enhancing website functionality and service quality
  • Ensuring compliance with legal and regulatory requirements
  • Implementing fraud prevention and security measures
  • Providing customer support and resolving inquiries

Data Sharing and International Transfers

Third-Party Processing

Your information may be processed at FlightNest facilities or by authorized partners globally. Data transfers outside your jurisdiction are conducted with appropriate safeguards and security protocols.

Corporate Transactions

In the event of merger, acquisition, or asset transfer, your Personal Data may be transferred to the acquiring entity. We will provide advance notification before your data becomes subject to alternative privacy policies.

Legal Disclosure

We may disclose personal information when legally required or when necessary to protect our rights, property, or user safety, or to comply with judicial proceedings, court orders, or legal processes.

Data Security Measures

We implement industry-standard security protocols to protect your personal information. However, no method of electronic transmission or storage can guarantee absolute security, and we cannot ensure complete protection against all potential security breaches.

Protection of Minor’s Privacy

Our services are not designed for or directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information and terminate the associated account.

Data Retention and Your Rights

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. You may have certain rights regarding your personal data, including:

  • Right to access and obtain copies of your data
  • Right to rectify inaccurate or incomplete information
  • Right to erasure under certain circumstances
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, please contact us using the information provided below.

Policy Modifications

We reserve the right to modify this Privacy Policy periodically. Material changes will be communicated through prominent website notices or direct email notification. The “Effective Date” at the top of this policy indicates the most recent revision.
We encourage regular review of this policy to stay informed of our privacy practices.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@flightnest.co.uk
Website: https://flightnest.co.uk


This Privacy Policy represents our commitment to protecting your personal information and maintaining transparency in our data practices.